Returns & Refunds
- Our belts and golf accessories are crafted from the finest quality metals and should provide a lifetime of enjoyment on and off the golf course. Products are milled or cast from stock metals such as aluminum and other metals.
- Many of our items are hand painted using quality enamel paints to ensure great performance.
Each item has its own unique character with hand-painting and other hand (not machine) operations. However, if you receive an item that you consider damaged, we will make it right. Please contact us here.
We do offer Free Shipping on all orders in the USA.
- If you’re not grinning with excitement, contact us immediately!
Stock Belts and Accessories
As indicated in our Quality Promise we will happily refund or exchange any damaged stock item, such as NXT18 logo belts and leather straps. All we ask is the product is returned to us unused, in the original package within 30 days - no questions asked!
Should we be unable to fulfill any part, or all of an order, NXT18 Golf will suggest comparable substitutions. You are free to refuse these suggestions and are eligible for a full refund of relevant parts of the order.
Custom Belts and Accessories
If a custom product arrives damaged, we will replace the damaged item. We will work with you to determine an appropriate outcome to ensure your full satisfaction with NXT18 Golf.
In all instances, NXT18 Golf must be informed of any claim within 24 hours of receipt of delivery by email. All refunds will be issued after we have received and approved the faulty items and the amount will be re-credited to your account within 10 business days. The amount refunded will be equal to the full amount paid for the relevant products at the time of purchase and must be made by the same payment method as the original sale. We will refund return shipping cost if a copy of the shipping receipt is emailed to email@example.com. Please reference your order number in the email.
Metals can have reactions to the environment and human touch. Oxidation in the form of changes in color and metal pitting are natural. Also please consider that these items can be somewhat delicate, specifically in the instances of powder coating and high polished finishes. Normal wear can lead to scratches in the finish of products. NXT18 Golf LLC is not responsible for any damage due to normal wear or poorly maintained products by customers. These are not reasons for return or refund.
We advise contacting NXT18 Golf team before making any claim to ensure the process goes as smoothly as possible.